Question 1

What types of computers do you repair?

Accepted Answer

We service both Microsoft Windows PCs and Apple Mac computers, including laptops and desktops for residential and business clients.

Question 2

Do you offer on-site and remote support?

Accepted Answer

Yes. We provide both on-site visits and secure remote support, so you can choose whichever option is most convenient.

Question 3

How quickly can you respond to service requests?

Accepted Answer

Most service requests are handled within 24 hours. We also offer same-day and priority support for urgent issues to minimize downtime.

Question 4

How does Compubrainexpert's diagnostic service work?

Accepted Answer

We charge a flat $80 diagnostic fee per job. This includes a full system evaluation and issue identification. Once diagnosed, we explain the problem clearly before any repair work begins.

Question 5

Do I get charged if the issue can't be fixed?

Accepted Answer

If we are unable to resolve the issue, you will not be charged for the repair—only the diagnostic fee may apply, depending on the service agreement.

Question 6

Do you work with businesses?

Accepted Answer

Yes. We provide IT support for small and medium-sized businesses, including network setup, maintenance, troubleshooting, and ongoing support services.

Question 7

Is my data safe during repairs?

Accepted Answer

Yes. We prioritize data safety and confidentiality. In data recovery or repair situations, we take careful steps to protect your files.

Question 8

How can I schedule a service?

Accepted Answer

You can schedule a service by contacting us directly through phone, email, or our website contact form.

Frequently Asked Questions